Refund policy

At After Two Designs, we take pride in creating unique, high-quality apparel and accessories. Please review our return and exchange policies before placing your order.

QUICK POLICY OVERVIEW

  • Store credit or exchange only for approved returns. No refunds to the original payment method for change-of-mind returns.

  • 5 business days to report manufacturing defects or sizing discrepancies.

  • 7 days to send an approved return after a return label has been issued.

  • Final sale: All custom, personalized, and presale items, except in cases of verified manufacturing defects.

  • Original condition required: Items must be unworn, unwashed, and returned with original tags and packaging.

RETURNS & EXCHANGES

All items submitted for return or exchange must meet the following requirements:

  • Unworn, unwashed, and in original condition.

  • All original tags must remain attached.

  • Items must be returned in their original clear packaging.

  • The original packing slip must be included.

  • Items must be free of odors, stains, damage, alterations, and signs of wear.

Items that do not meet these requirements will not be accepted.

Approved returns are eligible for store credit or size exchange only, when applicable.

MANUFACTURING DEFECTS

Please inspect your items immediately upon delivery.

Any manufacturing defects or product issues must be reported within 5 business days of delivery by emailing customerservice@aftertwodesigns.com or contacting us through our business Facebook Messenger.

Prepaid return labels are provided only for approved returns involving verified manufacturing defects.

Damage resulting from normal wear, improper care, alterations, or customer use is not considered a manufacturing defect.

Damage claims submitted more than 14 days after delivery will not be accepted, except where otherwise required by law.

RETURN SHIPPING & DEADLINES

Once a return has been approved and a return shipping label has been issued, customers have 7 calendar days to send the item back.

Returns shipped outside this window may be denied.

Store credit or an applicable size exchange will be processed once the returned merchandise has been received and inspected.

SIZING CONCERNS

We encourage customers to review all posted size charts before purchasing.

If you believe an item does not match our published size chart, please contact us within 5 business days of delivery.

If the item's actual measurements differ materially from the published measurements, we will review the issue and work toward an appropriate resolution.

Items that correspond with the published size chart are not eligible for return, exchange, or store credit solely due to fit preference.

CUSTOM, PERSONALIZED & PRESALE ITEMS

All custom, personalized, made-to-order, and presale items are final sale, except in cases of verified manufacturing defects or where otherwise required by law.

Because these products are produced specifically for your order or reserved through limited production runs, cancellations and change-of-mind returns are not accepted once production or processing has begun.

Please carefully review all personalization details, sizing, colors, and product descriptions before checkout.

PREORDERS & ESTIMATED DELIVERY DATES

All preorder production timelines and estimated arrival dates are estimates, not guaranteed delivery dates.

Manufacturing schedules, supply availability, customs processing, and shipping delays may affect delivery timelines.

By purchasing a preorder item, customers acknowledge that estimated delivery dates may change.

A delay beyond the original estimated arrival window does not automatically qualify an order for cancellation or refund. Any applicable consumer rights remain unaffected.

LOST OR STOLEN PACKAGES

Once a shipping carrier marks a package as delivered, customers should first contact the carrier to investigate any missing or stolen packages.

After Two Designs is happy to assist by providing available tracking and shipment information.

Claims involving lost, stolen, or misdelivered packages will be reviewed according to the circumstances and applicable carrier policies. Nothing in this policy limits rights provided by applicable law.

QUESTIONS OR CONCERNS?

Our team is happy to assist with questions about your order or our policies.

Email: customerservice@aftertwodesigns.com

Customer Service Hours: Monday–Friday, 9 AM–4 PM Central Time

Please allow 24–48 business hours for a response.

Thank you for supporting After Two Designs!